3VR's Tech Support team is staffed by a group of dedicated and experienced specialists ready to answer your questions about our products and guide you to our online knowledge base.
We provide support primarily for our 3VR Certified Security System Integrator Partners and are open Monday through Friday from 5 a.m. to 6 p.m. PDT (8 a.m. to 9 p.m. EDT), except on the following U.S. public holidays:
New Year’s Day – 1/2/2012
Memorial Day – 5/28/2012
Independence Day – 7/4/2012
Labor Day – 9/3/2012
Thanksgiving Day & Day After – 11/22/2012 & 11/23/2012
Christmas Day – 12/25/2012
New Year’s Day – 1/1/2013
Memorial Day – 5/27/2013
Independence Day – 7/4/2013
Labor Day – 9/2/2013
Thanksgiving Day & Day After – 11/28/2013 & 11/29/2013
Christmas Day – 12/25/2013
Please access our frequently asked questions on 3VR products here before contacting a support representative. If you are a 3VR System Integrator Partner, you are eligible to access the 3VR Integrator Support Portal for a more comprehensive technical support knowledge base.
Find the information you need through the following ways:
1. 3VR Support Portal for Certified Integrator Partners
2. Email: support@3VR.com
3. Telephone: +1 (415) 513-4572
- If you have purchased a 3VR product through one of our certified 3VR System Integrators, please contact your representative directly for first-level technical support.
- For all sales inquiries, please contact a 3VR Sales Representative at sales@3VR.com or +1 (415) 513-4611.