3VR – FAQ

Frequently Asked Questions:

This is a list of the most frequently asked questions regarding 3VR and our products. If you don’t find the answers you are looking for on this page, we recommend reviewing the product documentation linked below for more information. If you still have questions or need more information, please contact Technical Support or the 3VR Sales team directly.

Questions about 3VR Software:

• Where can I download 3VR system software or client applications?
• Where can I get a license key to enable 3VR software or system features?
• What are the system requirements for 3VR Client Applications?
• What ports must be open to connect to a 3VR SmartRecorder that's behind a firewall?
• What external data integrations are currently supported by 3VR?
• What video analytic applications are available?
• How do I purchase video analytic applications?

Questions about 3VR Hardware:

• What certifications does 3VR have?
• What is 3VR's warranty, RMA, and hard drive replacement policy?
• How can I find the 3VR system serial number and part numbers?
• How can I find hard drive information on my system in the event of a drive failure?

Questions about Cameras:

• What cameras does 3VR support?
• How do I test IP camera compatibility with the 3VR generic driver?

Questions about 3VR EvidenceViewer:

• Where can I download 3VR EvidenceViewer?
• How can I save and print images from 3VR EvidenceViewer?
• Why does 3VR EvidenceViewer only open in Safe Mode?

General Questions:

• Where can I obtain product documentation?
• What media players are supported?

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